Successfully managing the return-to-work process requires employers to plug a gap in their knowledge. During our management careers, many of us have examined the supply chain, manufacturing process and distribution process. We think we know our business and the work that happens there.

We often don’t.

We don’t know what is required of the employees at the loading dock. We don’t know how difficult it might be to operate the high-torque impact wrench. We can only guess at the physical demands required to get the parts to the manufacturing line.

We don’t need to guess anymore. More…